My responsibilities:
Within the international IT department of ALDI SÜD, you are responsible for delivering high quality support by fulfilling the below tasks.
IT support of our European stores by phone and e-mail
Analysing and working towards the resolution of emerging IT errors
Record, track and follow up on incidents and requests
Collaboration with training, quality and expert groups
Installation of programs, data backup and support of technicians with remote access
Testing of new hardware and software The knowledge I own:
Confident intermediate or higher German AND English written and oral language skills
Willingness to work in shifts, on weekends and on bank holidays (additional shift allowance is applicable)
Eager to learn and adopt to changes and new IT solutions
Customer focus with strong communication skills
Maintain a high standard towards own work
Team player
High school diploma or higher education
Relevant work exp...