IT Service Desk Analyst

KFC

Hybrid

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.

• Provide efficient and courteous customer service via telephone, email or online
• Provide process related training to users, as necessary
• Adhere to departmental processes and procedures
• Contribute to improve the maturity of current operating processes and procedures

Cross-Functional Collaboration (5%)

• Work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues
• Actively participate in team training sessions (formal /informal)

Education/Certifications

• Preferred:
  • ITIL Certification V4 or higher
• Required:
  • Technical Colle...