Location
Bristol
Posted
June 20, 2026
Commute
Local Area
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Job Description
IT Service Desk Analyst-5Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner. Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary. Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting. Assist user...
Company:
Boeing Defence United Kingdom LimitedWe are seeking a dedicated and customer-oriented Service Desk Agent to join our team.
The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively. The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.
Position Responsibilities: