Description We are looking for an IT Service Desk 1 specialist to join a contract assignment supporting end users in California. This role is ideal for someone who enjoys solving everyday technical issues, delivering responsive service, and working across core desktop and account support tasks. The position focuses on assisting internal users with Microsoft-based environments, access administration, and frontline troubleshooting in a hybrid support setting.

Responsibilities:
• Provide first-line technical assistance for common user issues related to Microsoft 365, Outlook, Exchange, account access, and password recovery.
• Administer user profiles and permissions within Active Directory and Exchange, including account creation, updates, and access changes.
• Investigate desktop, operating system, and entry-level network problems, resolving issues directly or routing them to the appropriate support tier.
• Handle routine network and organizational assignment tasks r...