IT Service Design Lead

📍 London (Hybrid) | 6‑month contract | Inside IR35

My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.

Key responsibilities:

Lead end-to-end Service Design & Introduction for new and changed services
Ensure services are fully operationally ready, supportable, and compliant ahead of go-live
Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria
Act as the bridge between delivery teams and BAU operations
Run service readiness reviews and go/no-go decisions with senior stakeholders
Embed consistent SD&I processes, standards, and governance frameworksKey requirements:

Strong experience in Service Design & Transition / Introduction (ITIL)
Background in financial services or regulated environments
Experience deliv...