About the job IT Service Delivery Manager Minimum Requirements Matric (Grade 12)
Professionally qualified and experienced specialists / middle management Responsibilities Oversee the delivery of outsourced infrastructure services to the SLA Provide world class technology user experience Ensure correct processes are in place Ensure escalation procedures are clear and followed Adhere to agreed team operating model Ensure service requests are captured by 3rd party, Dimension Data, as per agreed operating model in CA Service Desk Scope work for all major maintenance and project activities Ensure project and maintenance activities are scheduled prioritised and updated in the master plan Work with the team to collectively coordinate and prioritise activities Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue
listen advise influence and negotiate to achieve win win outcomes Initiate meetings with key stakeholde...