This is a great opportunity to join a long established, and continually growing business, where you will have the opportunity to take ownership of service delivery, to ensure continuous customer satisfaction. You may currently be in an identical role, and seeking a fresh challenge, or you may be an experienced 2nd, 3rd line IT Support Engineer, and be seeking to utilise your skills in a slightly different role, with different responsibilities and lots of reward.

Service Delivery Lead / Senior Service Manager

Role Purpose

The Service Delivery Lead is responsible for the day‑to‑day running, quality, and performance of the support function.

This role exists to: