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IT Service Delivery Lead — ITSM & ServiceNow
Big Science Sweden
📍
genf, Switzerland
Location
genf
Posted
June 07, 2026
Commute
Local Area
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Job Description
Big Science Sweden is looking for an experienced Service Delivery Manager to oversee IT service governance and improvement initiatives at CERN. The role involves collaborating with various IT teams to manage service portfolios and create user-facing service catalogues that improve transparency and user experience. Ideal candidates should have substantial expertise in IT service management, focusing on KPI analysis, process governance, and service delivery leadership.
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