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IT Service Delivery Coordinator
SoftwareONE Deutschland GmbH
📍
medellín, Colombia
Location
medellín
Posted
June 15, 2026
Commute
Local Area
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Job Description
The role
IT Service Delivery Coordinator
Scope: Full Time | Office: Urabá- Antioquia | On site
We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.
Day‑to‑Day Responsibilities
- Oversee and coordinate Help Desk, On‑site Support, and IMAC operations
- Ensure compliance with SLAs, metrics, and service standards
- Manage and track tickets using ITSM tools
- Generate performance, trend, and quality reports
- Coordinate training, document processes, and ensure policy compliance
Qualifications
Technical or Technologist degree in Systems, or related fields, with previous experience in Service Desk or remote technical supp...