Overview

We are seeking an expert-level IT Service Management (ITSM) Consultant for an 18-month assignment supporting multiple global ITSM initiatives. The consultant will work closely with global ITSM leadership and project stakeholders to execute enterprise-scale projects, drive process improvement, and ensure the successful delivery of ITSM solutions. Deep expertise in ServiceNow is required for this role.

Responsibilities

• Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, focusing on ServiceNow.
• Ensure ITSM processes align with business objectives, regulatory requirements, divisional goals, and firm policies.
• Partner with ITSM leadership and technology teams to develop and execute strategies that enhance observability, responsiveness, resilience, and reliability.
• Maintain consistent compliance with Incident and Problem Management procedures and toolsets.