Ready to lead, innovate, and drive IT excellence on a global scale?

Join our team as an IT Senior Manager and play a critical leadership role in ensuring seamless IT operations, infrastructure reliability, and exceptional end-user support across our global business.

As an IT Senior Manager, you will oversee day-to-day IT operations, lead high-performing teams, and partner with global stakeholders to deliver world-class technical support, infrastructure management, and continuous process improvements in a fast-paced BPO environment.

What You’ll Bring:

• 6+ years of progressive experience in IT leadership, preferably within a Business Process Outsourcing (BPO) or corporate IT environment.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery with a good understanding of ITIL (Information Technology Infrastructure Library) principles
• Strong background in people lea...