This role is on-stie in Montreal, Quebec. Bi-lingual in both English and French.

Purpose of Position

This position will be based in our Montreal, Canada office and act as the first line of defense for Osmose Canada’s technology users, providing prompt and efficient technical support across various channels. The incumbent will diagnose and resolve user issues, elevate complex problems, and contribute to a positive user experience.

Position Relationships

As a people‑focused person, this role is accountable for quickly forming relationships, balancing a wide variety of priorities, and providing the highest standards of service to the Osmose Canada user base.

Internal & External

• Senior leaders across the organization
• IT L1 and L2 teams
• Employees across all levels / all functions
• Local solution partners, as necessary

Key Responsibilities

• Provide technical support t...