Drive IT strategy and customer success at Jolera as a Program Director. Your expertise in IT Service Management and sales will enhance client relationships and service delivery.
Reporting directly to the Senior Director, you'll be responsible for managing a portfolio of client accounts while serving as a Virtual CIO. With your 10+ years of IT experience, you will assist in strategic planning and growth within customer organizations, ensuring tailored technology solutions meet specific business needs.
Key Responsibilities:
• Oversee technology planning with customer leadership
• Ensure timely reporting and relationship management
• Direct all aspects of customer agreements
• Train and guide customers depending on their needs
• Keep the CRM updated with accurate customer data
Requirements:
• 10+ years in Information Technology
• Dynamic communication and presentation skills
• Proficient in MS Office and CRM tools
• Strong negotiation and organizational...