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Job Description
Role Summary
Working as part of the Global Service Desk Team this role will have specific responsibility for the effective management and improvement of the Incident Management, Service Request Processes, enchantments & documenting the new or existing SOP to provide faster & better IT support to all Sophos Department.
What you will bring
Provide IT Support to Sophos employees by triaging the Incident, Request, and call
Support PC hardware components, desktop operating system software, and application software.
Perform standard Image Deployment process
Perform repairs to equipment and arrange for other servicing needs.
Communicating with vendor for warranty claims.
Perform asset checks and maintainaccurate inventory records
Contribute to technical documentation and kn...