Join as the IT Operations Service Desk Manager and drive excellence in technical support services within a hybrid environment. Engage and lead your team while enhancing operational workflows.
In this pivotal role, you will manage daily operations for the Service Desk, ensuring timely and effective user support. With a strong foundation of 7+ years in IT services, including a minimum of 2 years in management, you're set to implement and refine ITIL best practices for improved service delivery.
Key Responsibilities:
• Lead scheduling and coverage for Service Desk operations
• Serve as a technical escalation point for complex queries
• Monitor service quality and address client feedback
• Conduct performance reviews and develop team members
• Manage equipment setup and maintenance tasks
Requirements:
• Degree or diploma in Technology or equivalent
• Extensive experience in help desk environments
• Proven expertise in ITIL-based ITSM processes
• Exceptio...