Role Purpose

To establish and operate a central monitoring and observability capability across infrastructure, cloud, and business-critical services to provide visibility, proactive incident detection, and support for governance and AI initiatives .

The role turns fragmented monitoring into structured, actionable insights , enabling IT Operations to move from reactive to proactive operations. “Turn telemetry into action”

Key Responsibilities

1. Establish Monitoring Visibility

• Identify and map critical IT systems and services.
• Assess monitoring coverage, identify gaps, and maintain visibility of monitored versus unmonitored services.
• Create a baseline view of system and service health.

2. Standardize Monitoring Across Tools

• Standardize monitoring and observability practices across Zabbix, Grafana, Azure Monitor, and related platforms.
• Define monit...