Your Role: ServiceNow ITOM Manager

The ITOM Manager will act as the voice of IT Operations, collaborating closely with infrastructure teams, development teams, and other product owners to prioritize features, manage the product backlog, and drive continuous improvement in our operational efficiency and resilience.

You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise.

Your Responsibilities:

• Define and articulate the product vision, strategy, and roadmap for ServiceNow ITOM module (e.g., Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, Orchestration).
• Gather, analyze, and prioritize business requirements from IT Operations, Infrastructure, Cloud, and Security teams, translating them into clear and actionable user stories and acceptance criteria.
• Own and manage the ServiceNow ITOM product bac...