The Role

Reporting to the Senior Service Delivery manager, this position is critical in ensuring the implementation of the vision for the 24/7 Technology Operations Centre organizational unit. This position will ensure the delivery and support of IT Event, Incident, and Request Management processes at WBD while ensuring a culture of excellence and consistent service and supporting WBD’s best‑in‑class distribution and infrastructure.

Highlights of the Role

Utilizing strong cross‑functional alignment, this position is responsible for leading unified “virtual” teams that will consist of members from multiple disciplines (Network Platform and Infrastructure Platform Operations), to form a dynamic technology‑focused team capable of providing monitoring to all WBD linear and non‑linear output and platforms, as well as supporting IT infrastructure. The support operation also leads WBD’s response to all incidents within our infrastructure. The organizational s...