Lead the end-user operations team at goeasy, ensuring top-tier service delivery and exceptional support. This management role emphasizes IT service excellence, requiring strong leadership to enhance user satisfaction.
As an IT Operations Manager, you will oversee end-user services across various locations. Your leadership will drive timely ticket resolution, implement efficient processes, and ensure compliance with industry standards. You’ll also collaborate closely with executive leadership, emphasizing responsiveness and a white-glove support approach.
Key Responsibilities:
• Lead the IT end-user operations team effectively
• Deliver exceptional support to executive leadership
• Enhance field support models and improve service delivery
• Monitor vendor performance against defined KPIs
• Design and manage enterprise-wide computer deployment initiatives
Requirements:
• Bachelor’s degree in a related field preferred
• Minimum 3 years of IT management experi...