Responsibilities

• Provide 1st and 2nd level support via ticketing system, phone, remote, onsite.
• Manage Identity and Access Management (IAM): user lifecycle management, group and permissions administration, license assignment (Active Directory, Microsoft 365).
• Maintain and manage workplace infrastructure (hardware and software lifecycle).
• Support and troubleshoot production IT systems, including industrial PCs and connected devices.
• Analyse and resolve network issues (LAN, TCP/IP, DHCP, DNS, Wi‑Fi).
• Ensure proper ticket handling, documentation, and contribute to process improvements.

Qualifications

• Several years of experience in IT support / IT operations.
• Strong knowledge of Microsoft environments (Active Directory, Microsoft 365, Intune, MECM/SCCM, SOTI).
• Good understanding of Windows client/server environments and network troubleshooting.
• Experience with end‑user ha...