Role Overview
We are seeking a self-managed and IT-savvy professional to support the day-to-day operations and continuous improvement of existing digital systems. This role suits a hands-on business analyst profile who can manage assigned workstreams independently, work directly with stakeholders and vendors, and deliver small to medium initiatives end-to-end.
Key Responsibilities:
. Manage and support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.
. Manage assigned projects and change requests from requirements through delivery by tracking timelines, actions, and dependencies, and ensuring timely follow-up.
. Engage business users to gather and document functional requirements and translate them into clear requirements for IT teams or external vendors.
. Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, a...