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Job Description
About this role Faire is looking for an IT Operations Automation Engineer to join our IT Operations team in San Francisco. We're building IT Support as a product — instrumented, measurable, and continuously improved through automation rather than headcount. This role is the engine of that strategy.
You'll spend the majority of your time building automations, crafting code, and deploying AI tooling that eliminates entire categories of tickets rather than closing them one by one. You'll stay close to the support surface through targeted, high-impact escalations — the fastest way to spot what's worth automating is to feel the pain yourself — but the deliverable is leverage, not ticket throughput.
This role is roughly 70% building and 30% high-impact escalations, root cause work, and stakeholder partnership. If you've ever closed a ticket and thought this should never have been a ticket, this is the job for you.
What you'll do