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IT Operations Analyst
US Tech Solutions, Inc.
📍
Saint Paul, Minnesota, United States
Location
Saint Paul, Minnesota
Posted
May 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Duration: 6+ Months Contract
Job Summary:
Key Responsibilities
Tech Lounge Support:
Job Summary:
- The Tech Lounge Support Technician provides in-person, walk-up technical support to Client associates.
- This role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools while ensuring a high quality customer experience.
- The technician triages and resolves incidents and requests using ServiceNow, performs hands-on troubleshooting, supports meeting and event A/V needs, contributes to knowledge documentation, and partners with internal teams and vendors to restore service efficiently while meeting SLA/OLA and ticket quality expectations.
Key Responsibilities
Tech Lounge Support:
- Provide walk-up and scheduled in-person support for associates visiting the Tech Lounge.
- Deliver a professional, patient, and...