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IT Onsite Support Engineer
RAPSYS TECHNOLOGIES PTE. LTD.
📍
singapore, Singapore
Location
singapore
Posted
June 19, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
- Round-the-clockmonitoringandmaintenanceoftheSystem(hardwareandsoftware)toensuresystemuptime in accordance to SLA commitments
- Respondtoallincident/servicecallsandbefirstresponderonsitetotroubleshootandresolveincidents including basic repairs or parts replacements
- Create/updateandtrackticketinticketingtooltoclosureobservingSLAcommitments
- Escalate,whennecessary,inaccordancetoescalationmatrix
- Performregularpreventiveandcorrectivemaintenance,troubleshootingsystemhardwareandallcomputer-based systems.
- . hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaiseandworkcloselywithcustomerstoaddressserviceconcernsandtosolvetechnicalproblems.
- Workwithtechnicalteamtoresolvemoreadvancedissueswhennecessary
- PerformInstall/Move/Add/Change(IMAC)activitiesastasked
- Ensureallmaterialisproperlydocumentedandhandedoverduringshiftchanges