Hoedspruit, South Africa | Posted on 02/11/2026

Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer's basic understanding of network devices sufficient to identify equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step‑by‑step) without deviating from approved procedures. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coord...