Hoedspruit, South Africa | Posted on 02/11/2026

Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Engineer's basic understanding of network devices sufficient to identify equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step‑by‑step) without deviating from approved procedures.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Rack mounting/unmounting of network devices per site rules and saf...