Key Responsibilities 1. IT Operations & Infrastructure Management - Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies - Ensure 24/7 system availability and minimal downtime across all business-critical systems - Manage preventive maintenance and lifecycle management of IT assets - Ensure seamless integration between all hotel systems and platforms 2. Guest Technology Experience - Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls) - Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services - Resolve guest technology issues with speed, discretion, and minimal disruption - Continuously enhance in-room and digital experience innovation <