Key Responsibilities

1. IT Operations & Infrastructure Management

• Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi‑Fi, telephony, and guest‑facing technologies.
• Ensure 24/7 system availability and minimal downtime across all business‑critical systems.
• Manage preventive maintenance and lifecycle management of IT assets.
• Ensure seamless integration between all hotel systems and platforms.

2. Guest Technology Experience

• Ensure flawless performance of guest‑facing systems (high‑speed Wi‑Fi, in‑room technology, mobile check‑in, smart room controls).
• Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services.
• Resolve guest technology issues with speed, discretion, and minimal disruption.
• Continuously enhance in‑room and digital experience innovation.

3. Cybersecurity & D...