KEY RESPONSABILITIES

• Management and monitoring of the actions of third-party maintenance or service providers.

• Ensure the monitoring and validity of hardware and software maintenance contracts. 

• Monitoring the compliance and security of information systems.

Scope of intervention and management

• Infrastructure Management: Monitor and maintain the hotel’s local area network (LAN), Wi-Fi coverage (indoor and outdoor), and server environments to ensure zero downtime.

• Guest Experience: Provide white-glove technical support for guest inquiries (connectivity, in-room tech, smart systems) with a professional and discreet attitude.

• Systems Oversight: Administer and troubleshoot hospitality-specific software, including:

  • PMS (Property Management Systems like Opera or Mews). 

  • POS (Point of Sale sy...