Duties and Responsibilities
IT Infrastructure & Systems Management:
-Manage and maintain all hotel IT systems, servers, networks, Wi-Fi infrastructure, hardware, and software.
-Ensure all systems operate efficiently with minimal downtime.
-Oversee cybersecurity, backups, disaster recovery, and data protection protocols.
-Manage hotel management systems (PMS), POS systems, booking platforms, VOIP, CCTV, access control, and integrations.
-Provide technical support and troubleshooting for staff and management.
-Coordinate with external IT vendors and service providers.
AI & Digital Innovation:
-Identify opportunities to improve hotel operations using AI and automation.
-Implement AI-driven solutions to streamline workflows, reporting, communication, reservations, guest services, and administration.
-Evaluate and introduce modern technologies to improve productivity and reduce operational costs.
-Develop smart reporting dashboards and ...