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IT Infrastructure Leader with Law Firm Experience
Phaxis LLC
📍
Washington Highlands, Washington, D.C., United States
Location
Washington Highlands, Washington, D.C.
Posted
May 16, 2026
Commute
Local Area
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Job Description
Shape the future of technology at a leading professional services firm.
We're seeking a dynamic and strategic Director of IT Operations to lead and elevate our firm's technology landscape. This is a high-impact leadership role where you'll drive innovation, operational excellence, and secure, seamless IT services across multiple offices.
If you thrive at the intersection of strategy, leadership, and hands-on execution, and have experience in a law firm or Big 4 environment, this is your opportunity to make a meaningful impact.
= What You'll Do
As a key technology leader, you will:
- Lead IT Operations Excellence
Oversee Service Desk operations and ticketing workflows, ensuring fast, reliable support and consistent SLA performance. - Own the End-User Experience