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IT Infrastructure Engineer - (Public Sector)

🏢
Xtremax
📍 Singapore, Singapore
📍
Location Singapore
📅
Posted June 24, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Incident Management:
  • Provide end-to-end management of all major IT incidents across MAS Technology Group on a 24x7 basis, ensuring resolution within established SLAs.
  • Provide command and control throughout incident resolution processes, managing escalation protocols and maintaining clear communication channels with stakeholders including senior leadership.
  • Perform quality reviews of incident tickets, analyse trends to identify potential major incidents, and spearhead improvement workstreams
  • Carry out problem management activities including facilitating blameless post-mortems, identifying root causes, and tracking remediation actions through to closure
  • Change Management and service Request management:
  • Chair Change Advisory Board meetings, facilitate change approvals, and drive process improvements for unsuccessful changes
  • Manage service request management processes, including the deve...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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