Skills & Capabilities

• Ability to support end-user computing devices (PCs and mobile devices), office equipment (printers, AV equipment), and peripherals.
• Knowledgeable and experienced in supporting Microsoft Windows and Microsoft Office Suite.
• Experience working in an ITIL-driven environment, with a strong understanding of ITIL principles and processes, including incident, change, and configuration management, as well as adherence to best practices and policies.
• Experience working in a team-oriented, collaborative, and large-scale multinational environment is preferred.
• Strong analytical and problem-solving skills with keen attention to detail.
• Strong customer service orientation.
• Excellent verbal and written communication skills in the local language and English.
• Self-directed work style with the ability to prioritize tasks and communicate politely, clearly, and effectively with internal custom...