Roles & Responsibilities Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs) To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration. Assist project Service Delivery Manager on managing the day-to-day Operations management. Analyze system performance and makes recommendations for optimization Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents Review Incident Report Participate in the upgrade/patching planning and execution of the Middleware software Ensure adherence...