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IT Incident Manager

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Cennox
📍 United Kingdom, United Kingdom
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Location United Kingdom
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Posted June 13, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Duties and Responsibilities:

  • Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders).
  • Validate request completeness and ensure all required details are captured.
  • Assess each incident for severity, business impact, and completeness.
  • Determine appropriate priority based on facts provided in the incident.
  • Identify incidents vs. enhancements and route accordingly.
  • Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications).
  • Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets.
  • Analyze incident trends, root causes, and recurring issues; propose problem management initiatives.
  • Partner with teams to improve incident prevention, monitoring, alerting, and automation.
  • Work across all areas o...

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    📍 Location Details

    🌆
    City
    United Kingdom
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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