IT Helpdesk - Customer Service

Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ

Hours: Monday to Friday, 8am-5pm.

Contract: Temporary ongoing

Pay: £14.50 per hour, effective from April 2026

Start Date: 05/05/2026

We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on log and refer activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels.

Key Responsibilities

· Act as the initial point of contact for all incoming phone-based IT queries and issues.

· Log incidents and service requests accurately into the service management system.

· Perform initial triage and refer tickets to the correct group to resolv...