IT Helpdesk - Customer Service

Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ

Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm.

Contract: Temporary

Pay: £16.00 per hour

Start Date: July

Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for users seeking technical assistance, you'll play a vital role in supporting a major transformation programme across the business.

What you'll be doing

You'll be central to ensuring every customer receives a high‑quality support experience. This role focuses on assisting users across a specialist project, providing guidance and resolving technical issues as they return to full operational activity.

Handling customer enquiries - responding to incoming calls, emails, and portal requests with professionalism and accuracy

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