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IT Helpdesk Technician B2

🏢
OneTouch Direct
📍 Bogota, Colombia
📍
Location Bogota
📅
Posted June 21, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

Job Conditions

  • Location / Modality: 100% On-site – Bogotá (Conecta 80).
  • Contract Type: Permanent / Indefinite term contract.
  • Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
  • Training: 2 fully paid days.

    • Schedule / Shifts:

  • Full-time availability from Monday to Sunday.
  • Morning window shifts (finishing at 5:30 PM max).
  • 2 days off per week (rotating/not fixed).

    • Main Functions

  • Provide tier-1 IT technical support.
  • Troubleshoot and resolve basic hardware and software incidents.
  • Manage ticketing queues, log details, and ensure proper follow-up on cases.

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    📍 Location Details

    🌆
    City
    Bogota
    🗺️
    Country
    Colombia
    🚗
    Commute
    Local Area

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