We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

Job Conditions

• Location / Modality: 100% On-site – Bogotá (Conecta 80).
• Contract Type: Permanent / Indefinite term contract.
• Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• Training: 2 fully paid days.

Schedule / Shifts

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

Main Functions

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper...