Idc-Research-Inc. is seeking a Helpdesk Support Specialist in Mexico City to provide hands-on technical support to employees. This position requires expertise in Windows and macOS environments, with responsibilities including troubleshooting hardware/software issues, managing user accounts, and ensuring a positive employee experience. The ideal candidate brings a bachelor's degree and 2-3 years of experience in a technical support role, along with strong communication skills and a customer-service mindset. The role allows for remote work on Fridays.