About the Role

We are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical support requests, assisting end users with troubleshooting, issue resolution, and technology support across the organization.

The ideal candidate is a strong communicator who enjoys problem-solving, works well in a fast-paced environment, and is passionate about delivering excellent customer service. This position offers the opportunity to learn a variety of business technologies while working closely with an experienced IT team.

Schedule

This position follows a rotating Monday through Friday schedule, including:

8:00 a.m. – 5:00 p.m.

9:00 a.m. – 6:00 p.m.

Participation in an on-call rotation is required and includes evenings/nights and Saturdays.

Responsibilities