IT Helpdesk Analyst – International Law Firm – Brand New Role!

Our client, a successful international law firm, is looking for an experienced IT Helpdesk Analyst to look after, manage calls and enquiries and deal with all aspects of Helpdesk and First line support for the firm.

The daily tasks will involve responding to international and UK service calls from users in order to advise and guide them in use of applications and resolving any issues that arise.

Candidates should have a minimum 2 years in a similar support role, preferably with a City law firm.

You should have excellent customer service experience and a thorough knowledge of Microsoft Office Suite in order to fulfil this brand new role for the firm..