Job Summary:

• The IT Helpdesk Technician will be the first point of contact for all IT-related issues,  providing prompt, courteous, and effective technical support to internal users.


• You'll be  responsible for diagnosing and resolving hardware, software, and network problems,  escalating complex issues when necessary.
• Your role is vital in maintaining user  productivity and ensuring our IT services align with Ingrasys' operational needs and global  IT standards.

Key Responsibilities:

• First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.

Troubleshooting & Resolution:

• Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic networ...