Summary:

Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started.  We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there. 

We are looking for someone with a passion for IT and making it fun - if you have some good jokes in your pocket, we would love to hear them and so would our clients! 


Responsibilities: 
+ Troubleshoot and resolves technical issues either remotely or at a client site within defined SLAs 
+ Review ticketing and monitoring queue for timely assignment and resolution of new cases 
+ Prioritize issues and implement solutions while clearly communicating with the client 
+ Check, validate, and update case...