(Qatar based candidates can apply)

IT Helpdesk Associate – Oil & Gas / Petrochemical

Experience: 3+

Contract: 2 Years

Job Purpose

The IT Helpdesk Associate serves as the primary point of contact for end users within Oil & Gas / Petrochemical operations. The role is responsible for handling user calls, logging and tracking tickets, providing Level 1 and Level 2 remote support, and ensuring timely resolution of IT issues. The position supports critical operational systems and contributes to uninterrupted business operations, compliance, and a high-quality user support experience in an industrial environment.

Key Responsibilities

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  Act as the first point of contact for IT-related incidents, service requests, and user queries.

  
  


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  Log, categorize, prioritize, and track tickets...