**Description:**

Miraval The Red Sea is a luxury wellness resort committed to delivering seamless and secure digital experiences for both guests and colleagues. We are looking for a detail-oriented and service-minded **IT Help Desk Agent** to support day-to-day technology operations and ensure timely resolution of IT-related issues.

**About the Role:**
As an IT Help Desk Agent, you will be the first line of support for all technology-related requests, providing prompt, professional, and courteous assistance to guests and staff. You will also play a vital role in maintaining the resort’s IT infrastructure, upholding cybersecurity standards, and contributing to a safe and efficient digital environment.

**Key Responsibilities:**

**Pre-Opening Duties:**

+ Maintain adherence to standard operating procedures (SOPs) and IT policies
+ Assist with initial setup of IT infrastructure and systems
+ Provide login credentials, set up user account...