IT Service Delivery Manager

Pasay City | On-site | Mon-Friday

Role Overview

The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services, enterprise systems support, and operational technology initiatives. The role focuses on maintaining service quality, improving operational performance, and ensuring seamless support for business-critical systems and infrastructure.

Responsibilities

SERVICE DELIVERY MANAGEMENT

• Oversee day-to-day IT service operations and support functions
• Ensure delivery of high-quality IT services aligned with business expectations
• Monitor system availability, incident response, and service performance metrics
• Lead problem management and root cause analysis initiatives
• Drive service improvement programs and operational efficiency initiatives

APPLICATIONS & OPERATIONS SUPPORT

• Ensure stability an...