What You Will Do:

• As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems.


• You’ll work directly with users and infrastructure to resolve Tier 2 and Tier 3 issues related to workstations, servers, printers, peripherals, and teleconferencing equipment.
• From conducting site surveys and preparing engineering plans to installing systems and training personnel, your work ensures the reliability and readiness of IT resources in mission-critical environments.

Key Responsibilities:

•   Conduct site surveys and document existing configurations and user requirements Analyze hardware needs and prepare detailed specifications for acquisitions Develop and manage hardware installation schedules Create engineering plans and technical design packages for site installations Prepare detailed configuration dr...