Join Axiom Technologies as an IT Field Support Engineer in Toronto, Ontario, focusing on both desktop and field support roles. This contractor position demands a proactive approach to resolving end-user issues.
The position requires effective troubleshooting skills in hardware, software, and network-related tasks. You will ensure smooth operations in the desktop computing environment while maintaining compliance with company policies. This independent contractor role is targeted towards Canadian Citizens and PR Holders.
Key Responsibilities:
• Provide comprehensive on-site desktop support
• Dispatch and manage service requests efficiently
• Escalate issues as needed and maintain high satisfaction
• Perform hardware roll-outs and desk-side support services
• Identify process improvements for better service delivery
Requirements:
• Minimum 3 years of experience in IT support
• A+ certification and one certification from Cisco or Microsoft
• Strong trouble...