Job Details

• Job Title: IT Field Service Technician
• Status: Full‑time Permanent
• Vacancy Type: New
• Shift: Day shift 9:00 am – 5:00 pm
• Work Style: On‑Site 100% of time
• Location: Ottawa, Main Lab
• Start Date: ASAP

Pay Rate

$51,200 to $64,000.

Responsibilities

• Provide support to end users both remotely and onsite.
• Install, move, decommission, and troubleshoot deskside hardware/software and peripheral components such as monitors, workstations, and communication interfaces.
• Maintain and organize IT equipment inventory; report on conditions of each location.
• Resolve IT support issues, optimize services and problem‑solve with senior staff when needed.
• Lead intermediate‑complexity projects and support larger business initiatives as requested by management.
• Advise on the best use of service catalogue offerings.
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